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Privacy Policy

Henua Products Private Limited is the author and publisher of the online e-commerce portal henua.in which facilitates the online sales and purchases of branded lifestyle products manufactured by Henua Products Private Limited in addition to the provision of various other related services to the Users of the Website.

The privacy policy explains how Henua collects, use, share and protect the personal details of the user and visitor of the website (referred to as “you” or “user” in this Privacy Policy. Your use of the website is governed by Privacy Policy and Terms of Use. Any term used but not defined in Privacy Policy has the meaning attributed in our Terms.

The submission of the information on the website may be required from time to time by the company during the course of your dealing with the website of the company, which will be treated as you have given permission for usage, storage, retention, and sharing of your information and data as set out in this Privacy Policy by the company and its use by its group companies, subsidiaries. By using the website and by providing us information you give your consent to the terms of this Privacy Policy.

If you do not agree to the terms of our Privacy Policy we kindly request you to not use the Website or give us any of your information.

If you are registering an account or using the Website on behalf of an individual or entity other than yourself, you represent that you are authorized by such individual or entity to accept this Privacy Policy on such individual’s or entity’s behalf.

The company hereby notifies you of the following:

  1. What information is collected through the website from the user?
  2. How the collected information is used?
  3. How the collected information may be shared or disclosed?
  4. How company protects the information?
  5. How you can opt-out from providing info?

Information that may be collected!

While visiting the website, you will have an option to create an account by registering with your personal info or using the website without any registration.

If you agree to create an account this information will be collected from you during registration: email, password.

Well, if you process without creating an account, then you are free to visit the website and browse through it as a ‘Guest’ without providing any information. However, if you choose to browse as a ‘Guest’ then you may not be able to access a few services of the website, such as Website notification, promotional Offers, Discounts, etc that are reserved for registered users of the Website.

If you purchase certain products from the Website, then we might collect some information from you such as, your name, email address, postal address, delivery address, telephone number, mobile number, payment card details or bank account details, and such personal and non-personal information that is required to process your order purchase. We might collect and store the details of such orders.

While you interact with the Website, we may also collect some “incidental information” about you, that includes, without limitation IP address, domain servers, type of web browsers, computers, and domain servers used to access the Website.

We may also collect some non-personal information from you, based on your interaction with the Website, your preference for certain products, and your purchase.

All such information that is collected by us in the course of interaction with the Website is referred to as “Information”.

How will the information be used?

Information will be used for the following purpose.

  • To allow you to place the order for the products on the Website.
  • Enhance the quality of the services offered.
  • To customize your interaction with the Website as per your preference for the products.
  • To deliver newsletters, emails, mobile notification, etc, about the products and services offered.
  • To protect the website from any errors, fraudulent or criminal activities.
  • For any order placed on the website by you, then we will use the information to process payments for such products, and facilitate delivery to you, Accordingly, we will have to share the information with our business partners, vendors, nodal bank operators, payment gateway operators, delivery agents and such other entities.
  • To facilitate your future orders or repeat orders by building order history.

How will the information be shared and disclosed?

We do not rent, sell or trade any of the information from our customers. We have a strict no-spam policy.

The information will be shared as set out in this Privacy Policy.

  1. Third-Party Service Provider: We will be required to share some information, such as order details, registered address and contact details with third parties that are appointed by us for certain activities related to the Website.
  2. Transfer/Assignment of Business: All the information collected from you may be transferred to third-party in connection with any corporate merger, consolidation, reconstruction, dissolution, reorganization, issuance of security, the sale of substantially all of the company’s stock and/or assets or other corporate changes, including, without limitation, during the course of any due diligence process. Such a third party will have the right to continue to use such information.
  3. Government Authorities: If any government authority has any jurisdiction over us or the Website requires us to disclose information to any law, then we will disclose the information as requested by the government.
  4. Market Research: We are entitled all the time to share any non-personal information that is collected from you with third parties for the survey-based research on individual and trends.

If any information is to be shared or disclosed other than what is stated here, then we shall not disclose or share such information without consent.

Confidentiality/Security

The company or any service provider on behalf of the company respects all the personal and non-personal information provided to us and will take reasonable steps for protection. We make sure that all the security systems are right in place to protect the privacy of your personal information and are used for the legitimate purposes only. We maintain physical, electrical, and procedural safeguards to protect all the information.

We will not be responsible for any security breaches which are beyond our reasonable control. We take no responsibility if any user uses unsecured means of communication while sharing personal sensitive information. We also assume no responsibility for any data loss or theft due to unauthorized access to the User’s electronic device through which the user uses the website and the Company shall not be liable for any loss.

You are responsible for your password and not sharing it with anyone. It is important to protect your password, computer, and your mobile phone from unauthorized access. Make sure that you log out from the Website when finished or use a shared computer. The company does not take any liability for any unauthorized use of account and password. If you suspect any unauthorized use of your account, you must inform us immediately by writing us an email mail. You shall be liable to indemnify the Company due to any loss suffered by such unauthorized use of the account.

The company will not be responsible for any breach of security of any third-party or events that are beyond the control of the Company including, acts like government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of internet service or telephone service of the User etc.

Modification of Information; Opt-Out Instructions

As a user of the Website, you can modify/delete information that is included in your profile. However, it will be impossible to remove all your information without some retained residual by the Company.

The company has no obligation to delete any data on the termination of your account.

You can opt-out by changing the settings in your profile. The opt-out does not apply to communication we have with you to complete your order or the services requested by you. By electing for the opt-out option you will limit the functionality of the Website and the information and services we can provide.

Updates and changes to this Privacy Policy

We reserve the right to change or update this policy at any time by placing a prominent notice on our site. Such changes shall be effective immediately upon posting to this site.